Amphora Retreats Terms and Conditions (“Terms”)

About Us

Amphora Retreats is the trading name of Swaffield & Low Services Limited. Our registered office address is 7 The Close, Norfolk, Norwich, United Kingdom, NR1 4DJ (Company Number 14957717). 

You can find details of our retreats on our websites: www.amphoraretreats.uk and www.amphoraretreats.co.uk . If you need to contact us, please email us at info@amphoraretreats.uk. 

If we need to contact you we will do so using the contact details which you provided to us in the Booking Form.  

1. Booking and Reservation:

  1. You can request to make a reservation for our retreats by completing our Booking Form and returning it to us by email at info@amphoraretreats.uk. 

Deposits are required to secure a place on a retreat happening in more than 6 weeks’ time

  1. A deposit is payable to secure your reservation.  The amount of the deposit is typically £500, but if a different deposit is required this will be clearly stated on our website or confirmed to you as part of the booking process over email.
  2. Once we receive payment of the deposit and, subject to availability, we will send you a booking confirmation email to confirm your reservation.  All bookings are subject to these Terms, and a contract between us is formed once we send your booking confirmation. 
  3. Please note that the deposit is non-refundable, except in the limited circumstances set out in sections 3 and 4 below. 
  4. The remaining balance of any money which you owe us must be paid no later than 6 weeks prior to the date of the retreat. 

Payment in full is required to secure a place on a retreat happening during the next 6 weeks 

  1. If you are requesting to join a retreat which is due to take place within the next six weeks, we require payment in full to secure your place on the retreat.  Once received, and subject to availability, we will send you a booking confirmation email to confirm your reservation.  All bookings are subject to these Terms, and a contract between us is formed once we send your booking confirmation.
  2. When making a payment in full, we will treat the first £500 as a non-refundable deposit.  Please note that the deposit is non-refundable, except in the limited circumstances set out in sections 3 and 4 below. 

2. Payment:

  1. We accept payment via credit/debit card or by bank transfer (Tide Bank business account name: Swaffield & Low Services Limited; account number: 21400734; sort code; 04-06-05.  Please use your surname and your initial as the payee reference).  All prices are exclusive of VAT, unless otherwise stated. 
  2. If you fail to pay us on time, we will charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You will pay us the interest together with any overdue amount. 
  3. If you are required to pay the balance before your retreat takes place and you fail to pay us on time we will assume you are cancelling the booking and you will lose your place.  The non-refundable deposit will be retained by us.  

3. If you wish to cancel a reservation 

  1. Your deposit (or an amount attributable to the deposit if you are paying in full up front, see section 1(g), for details) is non-refundable in any circumstances.  
  2. If you have paid in full for the retreat and:
    1. Cancel more than 6 weeks prior to the date of the retreat, we will refund your payment minus the deposit amount;
    2. Cancel within six weeks of the date of the retreat, we will only refund your payment minus the deposit amount if we are able to resell your place to someone else.  If we are not able to resell the place, we will not issue any refund.  
  3. Any refunds will be refunded to you using the payment method which you used to pay us.  

4. What happens if we need to cancel a reservation or the retreat

If we need to cancel or reschedule a retreat, we will let you know as soon as possible.  Where we do this, we may offer the option for you to transfer to a different retreat. If you do not wish to book for an alternative retreat, you can request a refund from us for up to 30 days after the date of the cancelled retreat (after this time only a transfer or credit is permitted). 

5. Information

  1. Once you have booked onto a retreat, we will ask you to complete a confidential questionnaire to help confirm your suitability for the retreat and to identify any dietary requirements or access requirements which you might have.  It is important that you complete this confidential questionnaire as soon as possible to ensure we can best accommodate your needs.  If you do not fill it in at least two weeks prior to the retreat you may not be able to attend and no refund will be offered. 
  2. We may contact you prior to the retreat to discuss any of your answers to our confidential questionnaire.  If it is not the right time for you to attend a retreat we will offer a full refund or the option of transferring to a later retreat. 

6. Your Responsibilities

  1. You are responsible for providing accurate and complete Booking Form information and answers to the confidential questionnaire to us.
  2. You must make and pay for your own travel arrangements to travel to and from the retreat venue.  
  3. You are responsible for adhering to any rules and guidelines shared with you relating to the retreat venue (for example, their health and safety guidelines, fire safety guidelines, any rules about the use or availability of facilities within the venue, ‘house rules’, etc).  These might be provided to you by us or to you directly by the venue when you arrive.  
  4. We recommend you take out your own insurance, in case you need to cancel due to illness or some unforeseen circumstances. 
  5. When attending the retreat venue, you agree:
  • To arrive on time in line with the retreat details. 
  • To vacate your room and the retreat premises on the date and by the time set out in the retreat details. 
  • To behave in a responsible and safe manner at the retreat venue, understanding that we reserve the right to remove you from the retreat venue and the retreat if you fail to do this. 
  • Not to smoke anywhere on the premises except for in any designated smoking areas (if applicable); 
  • Not to bring or invite any guests to join you on the retreat as your booking is for you only; 
  • Not bring any pets or animals with you to the retreat venue;
  • Not to bring any alcohol or illegal drugs to the retreat venue or to consume any alcohol or illegal drugs during the retreat.  
  • To look after any valuables you bring with you, using the venue’s safe or your room safe.  We accept no responsibility for loss or damage of your personal possessions while you attend a retreat. 

7. We are not responsible for circumstances beyond our reasonable control

We are not responsible for delays or a failure in our services due to traffic, weather, strikes or demonstrations, fuel shortages or any unforeseen circumstances beyond our reasonable control. This may include making minor changes to the retreat programme, at our discretion. 

8. Our liability to you if something goes wrong

  1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so
  2. Nothing in these Terms is intended to exclude or limit liability for death or personal injury caused by negligence, for wilful default or fraud. 
  3. We are responsible for losses you suffer caused by us breaking our contract unless the loss is:
    1. Unexpected and it was not obvious that it would happen when we confirmed your booking (i.e. the loss was unforeseeable). 
    2. Caused by an event outside our reasonable control. See section 7 for further details.  
    3. Something which you could have reasonably avoided by taking reasonable action or by following our reasonable instructions.
    4. A business loss, meaning a loss which related to your use of our services in connection with your trade, business, craft or profession. 
  4. Our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you to us for your retreat. 

9. Complaints

Please contact us if you have any questions or concerns. 

10. Data Protection 

We will collect, store and use your personal data as set out in our Privacy Policy. 

11. Other Important Terms 

  1. These Terms are governed by the laws of England. You and we agree that wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
  2. We can transfer our contract with you, so that a different organisation is responsible for supplying the services. We will tell you in writing if this happens and we’ll ensure that the transfer will not affect your rights under the contract. 
  3. You can only transfer your contract with us if we agree to the transfer. We do not allow the transfer or resale of your retreat reservation. 
  4. These Terms are the entire agreement between us and they supersede all other previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
  5. You and we each agree that in entering into this contract neither of us relies on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this contract. Nothing in these Terms will limit or exclude any liability for fraud.
  6. If a court invalidates some of these Terms, the rest of them will still apply. If a court or other authority decides that some of these Terms are unlawful, the rest will continue to apply.
  7. Even if we delay in enforcing any of these Terms, we can still enforce it later. 

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